Nsdrc Product Warranty
Product warranty periods are indicated in each items description on this site. Any issue determined to be covered under warranty will be replaced or repaired at the discretion of NSDRC, or refunded if it is not able to be repaired / replaced.
Warranty covers all products affected by manufacturing defects, or failures not related to product misuse. Warranty does not cover wear and tear from use, damage caused from excess abuse, modification of servo/wires, or use of repurposed drone esc's.
For all warranty claims, it is the responsibility of the customer to ship the item to us to be evaluated. If you are unsure whether the item or issue is covered under warranty, please contact us prior to sending anything in, and follow any recommended testing or troubleshooting instructions to help diagnose the issue. For claims covered under warranty, NSDRC will cover the cost of the return shipping back to the customer. All other instances will be the customers responsibility to pay for return shipping.
Creating A Warranty Claim
We highly recommend customers contact us via our contact form below or by emailing Nsdrcscaleparts@gmail.com, prior to sending any products in for warranty or service. Often basic troubleshooting can resolve many issues and saves the time and cost of shipping the product in for inspection.
When shipping products to NSDRC for warranty or service, you must include the following information inside the package along with the product.
- Full Name
- Email Address
- Return Shipping Address
- Description of the issue, and any troubleshooting steps taken
- Detailed information of the setup, including what type of Vehicle, Battery/voltage, Esc, Power connection, etc.
- Order Number or receipt from store purchase