Warranty Information

Nsdrc Product Warranty

 

Product warranty periods are indicated in each items description on this site and apply from the date of purchase. Warranty eligibility for any issue will be determined at the discretion of NSDRC. Warranty applies to original owners and covers all products affected by manufacturing defects. All items determined to be covered under warranty will either be replaced, repaired, or refunded if it is not able to be repaired / replaced. 

Warranty does not cover normal wear and tear from use, damage caused/generated by misuse, abuse, other electronic equipment, or improper installation. Gears and bearings are considered normal wear and tear items (excluding those listed with a lifetime gear warranty). Any modification to the servo, tampering with the electronics, or attempted self repairs resulting in damage will void warranty. 

For all warranty claims, it is the responsibility of the customer to ship the item to Nsdrc to be evaluated. Please contact us prior to sending anything in, and follow any recommended testing or troubleshooting instructions to help diagnose the issue. For claims covered under warranty, NSDRC will cover the cost of the return shipping back to the customer. 

 

Customers must contact us via our contact form below or by emailing Nsdrcscaleparts@gmail.com,prior to sending any products in for warranty or service. Items sent back to us without prior approval will not be accepted. Often basic troubleshooting can resolve many issues and saves the time and cost of shipping the product in for inspection.

When shipping products to NSDRC for warranty or service, you must include the following information inside the package along with the product.

• Full Name
• Email Address
• Return Shipping Address
• Description of the issue, and any troubleshooting steps taken
• Detailed information of the setup, including what type of Vehicle, Battery/voltage, Esc, Power connection, etc. 
• Order Number or receipt from store purchase